Current status — no paid checkout
Vaymonta's current reviewed website provides free research and planning tools. Vaymonta Pro is not yet available for purchase and the website does not currently take payments. There is therefore no live Pro order to cancel or refund through the website.
This page outlines principles for a future paid product; it is not a promise that a completed checkout, payment support process or automated refunds already exist.
What customers must be told before paying
Before launching Pro, we will clearly show the price, what is included, when access starts, whether the purchase is one-off or a subscription, how long access lasts, who operates the service and how to contact us about complaints, cancellation or refunds. A purchase confirmation must be provided in a form customers can keep.
UK cancellation rights
UK distance-selling rules commonly provide a 14-day cancellation period for many online contracts, but the rules differ for services and digital content. They also depend on when supply begins and whether the customer has given the required express consent and acknowledgement.
For digital content supplied immediately, losing the cancellation right requires the statutory conditions to be met; a general statement that 'all purchases are non-refundable' is not enough. For services started during a cancellation period, different rules may apply to charges for work already performed. We will design the future checkout for the actual type of product being sold.
If a purchased product is faulty or misdescribed
Statutory consumer rights may apply where digital content or services do not meet their legal standards, are not supplied as described or are defective. These rights cannot be removed simply by website wording. Any future refund terms will preserve applicable rights and explain the route for seeking a remedy.
How refunds will be requested
Once payments launch, this section will identify the official customer support email, required order information, reasonable response procedure and refund processing method. No refund-request email is published yet because the support channel is not set up.